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These Terms explain the rules for using IronLock — both the admin dashboard and the guard mobile app. By installing, signing into or using IronLock, you agree to follow them. If you don't agree with them, don't use IronLock. The Platform is for use by a licensed UK security firm and the people it authorises. We've kept the language as plain as we can; if anything is unclear, please ask your administrator.
You may use the Platform only if all of the following are true:
IronLock is not open to public registration. Downloading the app does not give you access — without an account issued by an authorised firm, there is nothing to sign into.
When using IronLock, you agree not to:
To do its job, the mobile app asks your device for access to:
These are used only for the operational purposes described in our Privacy Policy. You can turn any of them off in your device settings — but the matching check will then stop working, which may be recorded as a missed check and reported to your supervisor.
The app shares your location while you are signed into an active shift, to confirm you are within your assigned area, support operational monitoring, and give a supervisor a last known position if you need help. The app is not designed to track anyone outside authorised working hours, and it does not keep a history of where you have been.
By using the app during a shift, a guard agrees to:
Guards understand that not answering a welfare check triggers an immediate alert to a supervisor, who may send someone to check on them at their last known location.
Photo checks and welfare checks are configured per site by the Firm. Depending on the site you're working, one or both may be switched off — in which case the app simply won't ask for them during that shift. What is switched on is decided by the Firm, not by the guard.
IronLock sends notifications for welfare checks, photo requests, shift activity, emergency alerts and important service messages. You can turn notifications off in your device settings, but doing so will stop you receiving checks in time and may cause them to be recorded as missed.
How we handle personal data is covered in our Privacy Policy, which forms part of these Terms. In short: all data stays in the UK, we follow UK data protection law, and photos are used only to verify attendance — never to judge performance and never shared with outsiders.
Once a shift event, alert, photo or check is logged, it becomes part of an unchangeable record — nobody, including an administrator, can edit or quietly remove it. Removing a guard from the roster does not wipe their history either: the past record keeps naming the person who was actually on duty. This is what makes the record trustworthy, and the Privacy Policy explains it in full.
IronLock is built to help the Firm meet its obligations under UK rules, including:
The Firm remains responsible for its own scheduling, licensing and compliance. IronLock's automatic checks are there to help — except where the system enforces a hard rule, such as blocking any shift longer than 16 hours.
IronLock is built to keep working even when the signal drops — photo and welfare checks are saved on the phone and sent up safely once the connection is back, so nothing is lost. Live location and the real-time dashboard do need a connection. We can't promise the Platform will never have an interruption, and we're not responsible for outages caused by networks, devices, scheduled maintenance, device compatibility or other services outside our reasonable control.
We release updates to improve reliability, security and compatibility. Some updates are required to keep using the app — if you don't install them, parts of the app may stop working correctly or stop working at all.
The IronLock software, source code, design, interface, logos and branding belong to their owners and are protected by intellectual property law. You may not copy, change, take apart, reverse engineer, distribute or resell any part of it without written permission.
IronLock is a monitoring and record-keeping tool. It works best as a deterrent and as a source of reliable records — it doesn't replace good security judgement or a supervisor's responsibility. As far as the law allows, we're not liable for indirect or knock-on losses from using it, including lost business, network or device failures, or data lost through circumstances outside our reasonable control. Nothing here removes any responsibility that the law says can't be removed.
Access can be paused or stopped if these Terms are broken, if an account is compromised or shows suspicious activity, if your employment or authorised access ends, or if the Firm asks for it. Ending access doesn't affect records we're required to keep for compliance — those stay in the permanent record.
We may update these Terms now and then. If you keep using IronLock after a change, that means you accept the new version. The "Last updated" date at the top shows the latest change.
These Terms follow the laws of England and Wales, and any disputes are handled by the courts of England and Wales, unless the law requires otherwise.
Any questions about these Terms or the IronLock mobile app? Please get in touch through your usual administrator, or the organisation that provides your IronLock service.
By using IronLock, you confirm you have read, understood and agreed to these Terms & Conditions.